FREE GROUND SHIPPING ON ALL U.S. ORDERS $200 & UP

FAQ

ORDERING ONLINE
CAN I PLACE MY ORDER BY PHONE OR MAIL?

Unfortunately, we do not take orders by mail at this time. However, please feel free to contact us at 855-NOW-TANK (855-669-8265).

CAN I ADD, MODIFY, OR CANCEL MY ORDER?

We are unable modify an order once it is submitted. 

WHAT IF AN ITEM IS SOLD OUT?

Unfortunately, we do not restock most of our items. You may keep checking back on our website to see if we have restocked any items or our Customer Care Team at Support@LadyTank.com to help you find an item style number.

I AM NOT SURE ABOUT MY SIZE, HOW DO I CHOOSE?

Please see our Size Chart for general information regarding sizing. If you have any questions please feel free to contact Customer Care.

WHY DO I KEEP GETTING AN ERROR MESSAGE?

If you are receiving an error message there may be a problem with your credit card information, shipping or billing address. Please revise your information closely for typos or try reformatting your address, such as putting apartment numbers or unit numbers on the second address line, or noting what the apartment complex is called. If you are receiving an error message after reviewing all your information, make sure you are using the latest version of your web browser.

MY ORDER STATUS KEEPS SAYING “FAILED TRANSACTION”?

If you have received a FAILED transaction, that means you entered incorrect information. Please revise all your information before you hit submit again. If you are still receiving an error message after reviewing all your information, make sure you are using the latest version of your web browser. Once your transaction status says “approved” that means your transaction was authorized. If you are still having trouble please contact Customer Care.

ORDER STATUS
WHY WAS I CHARGED MORE THAN ONCE?

Your credit card should only be charged once after your order ships. If you placed an order, you will see a pending authorization on your bank account. Please only click the “Submit” button once to avoid multiple transactions.

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Orders will ship within 2-5 business days of purchase. Shipping times vary due to the shipping method that was purchased. We will contact you directly if there are any issues with your order. 

SHIPPING
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

Once your order is shipped, you will receive a tracking number so that you can track your order. 

WHAT KIND OF SHIPPING METHODS DO YOU DO?

LadyTank.com ships with the UPS and USPS.

CAN I SHIP OUTSIDE OF THE USA OR TO A P.O BOX?

We currently only ship within the USA.

RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?

Returns and/or exchanges must be within 14 days of purchase. Return shipping must be paid for at customer’s expense. Original shipping and handling fees are not refundable.

I RECEIVED AN ITEM THAT IS DEFECTIVE, DAMAGED OR WRONGLY SHIPPED, WILL I BE CHARGED FOR THE RETURN SHIPPING?

Items that are defective, damaged, or wrongly shipped please contact Customer Care at Support@LadyTank.com.

WHEN WILL I RECEIVE A REFUND FOR MY RETURN?

All refunds will be credited back to the original method of payment. Please allow up to 3-5 business days for us to process your refund.

PRODUCTS
I AM INTERESTED IN BUYING WHOLESALE, WHO DO I CONTACT?

If you are a vendor interested in working with us, please contact our wholesale department at Wholesale@LadyTank.com

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